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COVID-19 – Oonasdivers Service Update

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A message from the Team at UK-based Tour Operator Oonasdivers:

A Message To Our Valued Guests,

We hope you and your families are safe and well. Our thoughts are with you, and all of those in the UK and across the world that are affected by the current situation.

The past weeks have proved to be a very challenging time for us as a team as we genuinely care about not only our business and the service we offer, but also our suppliers, our customers and the Tourism Industry worldwide. We consider ourselves very lucky to spend our days organising fantastic diving holidays as this is our passion and has been for over 30 years, along with this we get so much joy from providing exceptional customer service to each and every person that we deal with.

We would like to take this opportunity to thank all of you for your patience and understanding at this time, we are aware that we have not been able to respond with the speed that you will be used to for which we apologise.

With this in mind, we have made the decision to reduce our telephone opening hours to 10am – 2pm to allow us to best support you, our guest, and our Oonasdivers team during this period.

This change will help us manage the flow of communications from our guests as well looking after the wellbeing of our team. It will also assist the speed in which we are able to respond to you.

Please be assured that we are still working tirelessly outside of these hours to enable us to be able to contact everyone with the most up to date information that we have. With regards to emails, we are receiving a high volume of incoming correspondence and our responses may be slower than the service you would have previously enjoyed. We are working on a departure date order and aim to be in touch with everyone due to travel 14 days prior to their departure date.

We understand this is a worrying time, as it is for us as a business, and we ask for the support of our client base as we work towards a resolution. We can assure you we are working very hard to get the best outcome for you, our guests, to ensure that you can continue to enjoy the holidays that we have provided for many years.

We would ask that you take a moment to consider all our local partners whom we have supported over the years, some of which will suffer hugely as a side effect of this pandemic. Our resolve remains strong to continue to support the many people across the world that we, as a business, have had the pleasure to grow and develop with together over may years.

As we are sure you are aware, the COVID-19 outbreak is having unprecedented effects on many industries, especially airlines, with many temporarily grounding much of their fleets. During this time, many airlines and in location suppliers are changing their terms of business, mainly removing the ability for cancellation and refund and only allowing re-booking within certain timescales. Unfortunately, this means that in a majority of cases we are only able to provide you with a future travel credit voucher. We are working with our partners to minimise the inconvenience this will cause to those involved and our aim is to re-book holidays at the same price ensuring clients are not out of pocket as part of our commitment to deliver a good service to you our valued client.

Throughout our years of service, we have held the ATOL certification which means that any monies held by us are fully financially protected under the scheme so please be reassured that your money is 100% safe.

Some information from the CAA:

ATOL stands for “Air Travel Organiser’s Licence” and is backed by the UK Government, our ATOL number is 4032.

ATOL is the UK’s financial protection scheme that ensures your funds are safe you when you book a holiday with an accredited organisation, such as ourselves. If an ATOL holder ceases trading the government backed scheme will step in to provide a refund to all customers that have funds held with the organisation where the holiday booked includes a flight.

We will be carefully monitoring the global situation on a day to day basis and will keep you updated as the situation improves. All of us are looking forward to getting back in the water, as we are sure you will be too, in the meantime please stay safe and let’s keep dreaming of our next underwater adventures.

Kind regards,

The Oonasdivers Team

Marine Life & Conservation

Jeff chats to… Veronica Cowley, a contestant in the See You at the Sea Festival Film Competition (Watch Video)

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In this exclusive Zoom interview, Jeff Goodman, Scubaverse Editor-at-large, chats to Veronica Cowley, a contestant in the See You at the Sea Festival Film Competition. The See you at the Sea Festival was an online film festival created by young people, for young people.

Veronica’s film – Worse things Happen at Sea – can be seen here:

Sixth and final in a series of six videos about the competition. Watch the first video HERE with Jenn Sandiford – Youth Engagement Officer with the Your Shore Beach Rangers Project and the Cornwall Wildlife Trust – to find out more about the Competition. Each day this week will be sharing one video in which Jeff talks with the young contestants about their films and what inspired them.


For more information please visit:

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News

Peli proud to support COVID-19 vaccine distribution

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We know Peli from its popular camera cases, but from discovery to distribution, Peli’s temperature-controlled packaging is now delivering COVID-19 vaccines all over Europe and the Middle East

With the pandemic recovery just underway, COVID-19 vaccines and therapies are rapidly becoming available for use and they must be safely distributed worldwide, within their required temperature range. Peli’s BioThermal™ division is providing temperature-controlled packaging to meet this critical moment, protecting these crucial payloads.

Peli’s innovative cold chain packaging has been trusted for nearly 20 years by pharmaceutical manufacturers to safely ship their life-saving products around the world. To meet the current challenge, they have adapted their existing products to provide deep frozen temperatures when required for the newly developed life sciences materials. Current and new offerings will ensure the cold chain is maintained throughout the vaccine or therapy’s journey, maximising efficacy and patient health.

“We know that pharmaceutical companies are in all phases of the development process for vaccines and therapeutics and working tirelessly to bring safe and effective drug products to market quickly,” said Greg Wheatley, Vice President of Worldwide New Product Development and Engineering at Peli BioThermal. “Our engineering team matched this urgency to ensure they have the correct temperature-controlled packaging to meet them where they’re at in drug development for the pandemic recovery, from discovery to distribution.”

Peli BioThermal’s deep frozen products use phase change material (PCM) and dry ice systems to provide frozen payload protection with durations from 72 hours to 144+ hours. Payload capacities range from 1 to 96 litres for parcel shippers and 140 to 1,686 litres for pallet shippers.

New deep-frozen solutions are ideal for short-term vaccine storage, redirect courier transport of vaccines from freezer farm hubs to immunisation locations and daily vaccine replenishment to remote and rural areas.

Peli BioThermal temperature-controlled packaging is currently being used to distribute COVID-19 vaccines and therapeutics, either directly or through global transportation providers, in Denmark, France, Italy, Germany, Spain, Sweden, and the UK as well as in Kuwait and Saudi Arabia in the Middle East, with more countries set to join the list as the pandemic recovery process rolls out.

To learn more about the wide range of deep frozen Peli BioThermal shippers, visit Peli.com and PeliBioThermal.com for more information.

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Competitions

This is the perfect start to your 2021 diving season… and at an incredible lead-in price of just £885 per person.

Jump on board the latest addition to the Emperor fleet and enjoy diving the famous sites of the Red Sea with this fantastic special offer. This itinerary takes in the wonderful South & St Johns from 26 February – 05 March 2021.  

Subject to availability – limited flight seats at this price so don't delay!

Call Diverse Travel on 01473 852002 or email info@diversetravel.co.uk to book your spot!

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