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COVID-19 – Oonasdivers Service Update

Published

5 years ago

on

A message from the Team at UK-based Tour Operator Oonasdivers:

A Message To Our Valued Guests,

We hope you and your families are safe and well. Our thoughts are with you, and all of those in the UK and across the world that are affected by the current situation.

The past weeks have proved to be a very challenging time for us as a team as we genuinely care about not only our business and the service we offer, but also our suppliers, our customers and the Tourism Industry worldwide. We consider ourselves very lucky to spend our days organising fantastic diving holidays as this is our passion and has been for over 30 years, along with this we get so much joy from providing exceptional customer service to each and every person that we deal with.

We would like to take this opportunity to thank all of you for your patience and understanding at this time, we are aware that we have not been able to respond with the speed that you will be used to for which we apologise.

With this in mind, we have made the decision to reduce our telephone opening hours to 10am – 2pm to allow us to best support you, our guest, and our Oonasdivers team during this period.

This change will help us manage the flow of communications from our guests as well looking after the wellbeing of our team. It will also assist the speed in which we are able to respond to you.

Please be assured that we are still working tirelessly outside of these hours to enable us to be able to contact everyone with the most up to date information that we have. With regards to emails, we are receiving a high volume of incoming correspondence and our responses may be slower than the service you would have previously enjoyed. We are working on a departure date order and aim to be in touch with everyone due to travel 14 days prior to their departure date.

We understand this is a worrying time, as it is for us as a business, and we ask for the support of our client base as we work towards a resolution. We can assure you we are working very hard to get the best outcome for you, our guests, to ensure that you can continue to enjoy the holidays that we have provided for many years.

We would ask that you take a moment to consider all our local partners whom we have supported over the years, some of which will suffer hugely as a side effect of this pandemic. Our resolve remains strong to continue to support the many people across the world that we, as a business, have had the pleasure to grow and develop with together over may years.

As we are sure you are aware, the COVID-19 outbreak is having unprecedented effects on many industries, especially airlines, with many temporarily grounding much of their fleets. During this time, many airlines and in location suppliers are changing their terms of business, mainly removing the ability for cancellation and refund and only allowing re-booking within certain timescales. Unfortunately, this means that in a majority of cases we are only able to provide you with a future travel credit voucher. We are working with our partners to minimise the inconvenience this will cause to those involved and our aim is to re-book holidays at the same price ensuring clients are not out of pocket as part of our commitment to deliver a good service to you our valued client.

Throughout our years of service, we have held the ATOL certification which means that any monies held by us are fully financially protected under the scheme so please be reassured that your money is 100% safe.

Some information from the CAA:

ATOL stands for “Air Travel Organiser’s Licence” and is backed by the UK Government, our ATOL number is 4032.

ATOL is the UK’s financial protection scheme that ensures your funds are safe you when you book a holiday with an accredited organisation, such as ourselves. If an ATOL holder ceases trading the government backed scheme will step in to provide a refund to all customers that have funds held with the organisation where the holiday booked includes a flight.

We will be carefully monitoring the global situation on a day to day basis and will keep you updated as the situation improves. All of us are looking forward to getting back in the water, as we are sure you will be too, in the meantime please stay safe and let’s keep dreaming of our next underwater adventures.

Kind regards,

The Oonasdivers Team

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BTM Travel: Your Gateway to Unforgettable Dive Adventures

Published

9 hours ago

on

December 4, 2024

By

dive travel

Who We Are

BTM Travel is a boutique dive travel agency based in Munich, Germany, led by a passionate team of seasoned diving professionals.

  • Marcel Wilpernig, our founder, has explored nearly every corner of the underwater world and brings over a decade of experience in the diving industry.
  • Tim De Deygere, our product manager, made the bold leap from a successful law career to follow his true passion—diving.
  • Simona Hlavova is the backbone of BTM Travel, ensuring smooth operations with her expertise in administration and sales.

While a significant portion of our clientele comes from Germany, our reach extends globally—from Bangladesh to California. BTM Travel is closely connected to Behind the Mask, an underwater videography network that inspires us to bring divers to the world’s most breathtaking ocean destinations.

dive travel

What We Do

BTM Travel specializes in group diving adventures and tailored big animal experiences:

  • Group Travel: We organize intimate trips to premier dive spots, led by expert photographers or wildlife guides for an unforgettable adventure. The vibe? Laid-back and adrenaline-filled.
  • Tailor-Made Trips: For seasoned divers, we craft bespoke itineraries, offering insider tips on where to go, when to go, and what to expect. Our expertise ensures realistic expectations and unforgettable experiences.

Our focus lies on big animal diving, delivering the thrill of encounters with marine giants. While we love macro and reef diving, we know our true strength lies in providing high-octane experiences for adventurers.

What Makes Us Different

We take a fresh look at traditional diving industry practices, challenging outdated habits to better serve modern-day customers.

  • Authenticity First: We only recommend destinations we trust, avoiding overselling places that don’t offer great value or quality.
  • Heartfelt Advice: Our honest approach resonates with clients, building lasting relationships and unforgettable journeys.

dive travel

Our Mission

Helping divers explore the places we love is not just our job—it’s our passion. Our goal is to remain small, authentic, and dedicated to delivering exceptional dive travel experiences.

Find Out More

For more information about itineraries, destinations, and bespoke dive adventures, contact BTM Travel:

Email: info@behind-the-mask.com

Call: +49 (0) 176 55771225

Website: www.behind-the-mask.com

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News

Dive into Adventure: Limited Space Available for January Socorro Liveaboard Trip with Oyster Diving

Published

1 day ago

on

December 3, 2024

By

socorro

Socorro Giant Mantas, Sharks and Dolphins – 8-16th January 2025

Oyster Diving is offering an unforgettable opportunity to experience one of the world’s most extraordinary dive destinations – Socorro Island. With only one male space left for this January’s liveaboard adventure, divers are invited to join an exclusive trip to explore the waters of Socorro, renowned for its remarkable marine life and incredible dive experiences.

Unmatched Diving in Socorro

Socorro is home to a unique population of giant oceanic mantas that actively seek interaction with divers and snorkelers, making it one of the best places in the world to encounter these majestic creatures. But the adventure doesn’t stop there – the waters surrounding Socorro are also teeming with marine life, including schooling hammerheads and silky sharks, over 10 other species of sharks, playful bottlenose dolphins that love to interact with divers, large schools of pelagic fish, and, during the season, humpback whales.

Luxury Aboard the Nautilus Belle Amie

Diving in such an extraordinary location is made even more special by the Nautilus Belle Amie. Launched in 2015, this modern, spacious liveaboard yacht is designed with divers in mind, ensuring comfort and luxury throughout the trip. The boat offers various suite options, including twin rooms and superior double suites, all with the ambiance of a boutique hotel. Divers will spend 8 days aboard the Belle Amie, with all meals, guided dives, and soft drinks included.

Pricing and Availability

This exclusive Socorro liveaboard trip is available for the following prices:

  • Twin Room (2 people sharing a Stateroom): £3360 per person
  • Superior Double Suite (2 people sharing): £3860 per person

Both prices include Socorro Island fees. A port fee of $35 is payable upon arrival.

Additional Costs:

  • Return economy flights: Approx. £1,000 – £1,300 per person (prices confirmed prior to booking)
  • One night hotel B&B accommodation before the liveaboard: Approx. £100 per person

Book Now

With only one spot left, this opportunity to explore Socorro’s spectacular underwater world is sure to fill up fast. Interested divers are encouraged to get in touch with Oyster Diving Holidays to secure their place today.

For more information and bookings, please contact:

Oyster Diving Holidays
Phone: 0800 699 0243
Email: info@oysterdiving.com

Don’t miss your chance to dive with mantas, sharks, dolphins, and humpbacks in one of the world’s most pristine marine environments!

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